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Het grootste assortiment van de Benelux

Welcome at Mattresses Factory for all your mattresses and mattress made to measure

TERMS OF SALE

The following terms and conditions of sale constitute a binding agreement between Mattresses Factory and its customers which applies to all purchases made on the Mattresses Factory site.
Customers are reminded that these terms and conditions do not affect your statutory rights. Please read them carefully, you may wish to print a copy for future reference.
You agree not to change these Terms of Sale from the form presented by Us.
All other terms and conditions including those in any order submitted by You are expressly excluded and shall have no effect.

All communications made thus far by Us are invitations to treat only.

IMPORTANT NOTE: Please do not dispose of your current mattress / bed until you are happy with the items you have purchased from Us and have read in full the following terms and conditions.

1. Acceptance of Order

1.1. Your acceptance of these Sale Terms by clicking on the "Accept" button represents an offer of contract from You only and is not binding until accepted by Us either by sending You an email which is received by You explicitly stating this.

1.2. Receipt of an order via the Mattresses Factorywebsite by Us does not constitute acceptance of an order. We reserve the right to refuse your order for any reason.

1.3. Any errors or omissions in any catalogue, sales literature, price list, dispatch note, invoice or other documentation or any information issued by Us from time to time shall be subject to correction without liability on Our part.

1.4. You will be responsible for ensuring the accuracy of any order submitted by You, confirming where reasonably requested to do so by Us any telephone orders, and for the giving of such information as is necessary relating to the Sale Terms and delivery (as the case may be) to enable us to deliver the goods to the delivery address notified by You.

1.5. When writing to Us, You must quote your order number.

2. General Sales

2.1. All purchases must be paid in full before delivery. Mattresses Factory will continue to own, and reserve the right to repossess any goods sold from its web site until payment has been received and cleared in full.

2.2. Payments are accepted on most credit or debit cards via our secure server. I/We authorise you to make any enquiries you deem necessary in connection with this sale. This information will be used for fraud prevention or debt recovery.

2.3. All prices quoted are for new products and are priced in pounds sterling including any applicable taxes at current rates.

2.4. Price includes delivery to any mainland UK address Monday to Friday. Additional charges will be incurred for delivery the Scottish Highlands and Grampians. Saturday deliveries are possible at additional cost, dependant on area.

2.5. An invoice giving a description of the goods purchased and the price paid will be emailed to you.

3. Delivery

3.1. All delivery times are subject to stock availability and whether your payments have been processed and validated.

3.2. Mattresses Factory are only responsible for delivering goods to the customers door.

3.3. All delivery dates are given in good  

3.4. Please ensure you check your items thoroughly on delivery for damage: If upon delivery you find your goods are damaged, please sign for them as "Damaged" and refuse delivery

3.5  Mattresses Factory must be notified within 24 hours of your delivery if any part of your order is missing. All claims will become void after this period.

3.6 Mattresses up to 70x160cm:
      We sent to: The Netherlands, Belgium, Germany, Austria, Switserland, United Kingdom, France , Luxembourg and Spain.
      Sending by post.
      Delivery Costst: 10,- euro

     Mattresses larger 70x160cm:
     We sent to: The Netherlands, Belgium and Germany.
     Sending with Logistics company.
     Delivery Costs: 25,- euro
     Free delivery order higher then 395,- euro

4. Accuracy of Information

4.1. Mattresses Factory takes great care to faithfully reproduce all descriptions and specifications as provided by the manufacturers, however, errors may occur. If you are in any doubt, we recommend you contact our customer service team to discuss the mattress in more detail.

4.2. The illustrations and colours are representative only.

4.3. All sizes are correct according to the manufacturer’s specifications.

4.4. All Items are subject to availability.

4.5. All details, specifications, prices are accurate at time of publication, but may subsequently change. While we make every effort to ensure that the mattresses shown are as close as possible to the actual specification and size, there may be slight variations due to the nature of the medium.

4.6. We reserve the right to alter specifications as advised by the manufacturers.

4.7. Responsibility for checking the dimensions of your bed or mattress lies solely with the customer, Mattresses Factorycannot be held responsible for customers ordering the incorrect size or not checking the dimensions before purchase.

 

6. Warranty & Guarantees

6.1. All goods sold comply with all applicable legislation and consumers are reminded that these items and conditions do not affect your statutory rights.

6.2. In the unlikely event you do have a warranty claim, we request a photograph of the fault.

6.3 Mattresses must be turned regularly in the length and width, preferably every two weeks. A good mattress protector between the slatted bed base and mattress isolates and protects your mattress and takes the moisture.

There are many types of soils: spiral, wooden slats right, slatted curved slats, box spring, wooden plate.
They all have different properties. All types of mattresses can be used on these soils.
Only the comfort will be different, a wooden plate has no suspension, the comfort will be less.
When the bed base has suspention the comfort will be better.

A Slatted bed base gives a better comfort than a wooden plate. Also the mattress on a wooden plate is harder than when using a slatted bed base.
Is the bottom of a wooden plate, then there should be enough holes in. So the moisture can be drained.

Is the distance between the slats bigger than 3 a 4 cm  the comfort is less and the life of the mattress is shortened.
Also  you need to use a mattress protector on the bottom because otherwise splinters in the mattress may cause damage.

A mattress with a zippered cover does not mean that this should be washed in the washing machine at 90 degrees unless specifically noted in the product description.
The cover washed at too high temperature can shrink and damage it. If there is nothing stated in the product description the maximum hand wash 30 degrees unless another description in this explanation about washing a specific mattress cover is described.
Please note:  That if there is a zipper on the cover it should be protected while washing.
A good molton/fitted sheet is easier to use and can often be washed on 60 or 90 degrees (read the product description by purchase).

You should also always use a mattress protector on the mattress to protect the mattress fabrics e.g. Urine, moisture and other issues making the mattress fabrics and mattress can be dirty.
E.g. Urine and other things can go in the core of the mattress, it isn’t possible to get it clean any more.
You should therefore always use a mattress protector for all types of mattresses.
If you don’t use mattress protector then we are not liable for consequential damages as described above.

Take a mattress. sg25, then so suitable to about 50 kg. At a single mattress for 1 person and a double mattress for two people up to 50 kg. p.p. at a lower sg is there less foam and more air, if you e.g. are you too heavy, e.g. weighs 80 kg. for this type of mattress and will the life span will be shortened by the overweight. The well-known pit formation will than previously.
You need to choose which type is right for your weight class, in this case at least one sg40.
Alignment of the maximum weight class of a mattress and your weight class.

Of the above applications:
polyether mattresses: 3 year warranty on the collapse of the core
High resilience foam mattresses: 5 year warranty on the collapse of the core
Pocket spring mattresses: 3 year warranty on the collapse of the core
Memory foam/cold foam mattresses: 5 year warranty on the collapse of the core
Bonell innerspring: 3 year warranty on the collapse of the core

If you have any questions/comments you can always contact us.

7. Right of Cancellation

7.1. Guaranteed

1) Free of harmful substances;
2) Produced in Netherlands;
3) Fast delivery;
4) Good prices;
5) Honest advice and accurate information;
6) Ordered wrong, remake against cost price.

Mattresses must be turned regularly in the length and width, preferably every two weeks. A good mattress protector between the slatted bed base and mattress isolates and protects your mattress and takes the moisture.

There are many types of soils: spiral, wooden slats right, slatted curved slats, box spring, wooden plate.
They all have different properties. All types of mattresses can be used on these soils.
Only the comfort will be different, a wooden plate has no suspension, the comfort will be less.
When the bed base has suspention the comfort will be better.

A Slatted bed base gives a better comfort than a wooden plate. Also the mattress on a wooden plate is harder than when using a slatted bed base.
Is the bottom of a wooden plate, then there should be enough holes in. So the moisture can be drained.

Is the distance between the slats bigger than 3 a 4 cm  the comfort is less and the life of the mattress is shortened.
Also  you need to use a mattress protector on the bottom because otherwise splinters in the mattress may cause damage.

A mattress with a zippered cover does not mean that this should be washed in the washing machine at 90 degrees unless specifically noted in the product description.
The cover washed at too high temperature can shrink and damage it. If there is nothing stated in the product description the maximum hand wash 30 degrees unless another description in this explanation about washing a specific mattress cover is described.
Please note:  That if there is a zipper on the cover it should be protected while washing.
A good molton/fitted sheet is easier to use and can often be washed on 60 or 90 degrees (read the product description by purchase).

You should also always use a mattress protector on the mattress to protect the mattress fabrics e.g. Urine, moisture and other issues making the mattress fabrics and mattress can be dirty.
E.g. Urine and other things can go in the core of the mattress, it isn’t possible to get it clean any more.
You should therefore always use a mattress protector for all types of mattresses.
If you don’t use mattress protector then we are not liable for consequential damages as described above.

Take a mattress. sg25, then so suitable to about 50 kg. At a single mattress for 1 person and a double mattress for two people up to 50 kg. p.p. at a lower sg is there less foam and more air, if you e.g. are you too heavy, e.g. weighs 80 kg. for this type of mattress and will the life span will be shortened by the overweight. The well-known pit formation will than previously.
You need to choose which type is right for your weight class, in this case at least one sg40.
Alignment of the maximum weight class of a mattress and your weight class.

Of the above applications:
polyether mattresses: 3 year warranty on the collapse of the core
High resilience foam mattresses: 5 year warranty on the collapse of the core
Pocket spring mattresses: 3 year warranty on the collapse of the core
Memory foam/cold foam mattresses: 5 year warranty on the collapse of the core
Bonell innerspring: 3 year warranty on the collapse of the core

If you have any questions/comments you can always contact us.
We will be happy to help you.

8. Damaged / Disputed goods

8.1. We will exchange any mattress that is either damaged or faulty upon delivery only when the customer follows all of our terms and conditions that apply.

8.2. Before processing a damaged / disputed goods claim, we will require a photograph of the damaged / disputed goods before any action can be processed.

8.3. It is the responsibility of the customer to check the goods have been delivered in good condition.

8.4. If you are unable to check the goods for damage before signing the delivery note, please sign for the item as damaged.

8.5. If you sign for an item as delivered in good condition and you subsequently notify us of damage, this may effect your eligibility for an exchange.

8.6. Please contact our customer services team within 24 hours of delivery to notify us of a fault / damages via email to  info@mattressesfactory.eu.

 

9. Refunds

9.1. Mattresses Factory will refund the purchase price of the goods or services within 30 days of receiving and checking the goods are as new and complete - less any transport costs and a card processing fee of 3.5% for credit cards or £1.50 for Debit cards.

9.2. Customers who refuse delivery at the door will be liable for a return delivery charge from +35 euro + Vat.

9.3. Unfortunately, we cannot authorise refunds or exchanges on any products that have been unpacked or slept on.

9.4. To accept a returned item we need to be notified in writing within 7 days of delivery, you then have a further 14 days from your written notification to return your item to us.

9.5. Mattresses Factory cannot be held liable for items ordered incorrectly or in the wrong size.

9.6. No refunds can be given for inadequate access or the item not fitting in the customers room.

9.7. Exchanges, where applicable, will incur additional costs.

9.8. Items ordered on Interest free credit are not eligible for cash refunds. However, we will raise a credit for the appropriate value (less any original delivery costs) for use within our shop.

9.9 All our mattreses are made to measure cannot be returned


10. Returns address and Postal Address

Mattresses Factory
Vossenbeemd 107 C
5705CL Helmond – The Netherlands

 

11. Pricing

11.1. All prices are inclusive of VAT.

11.2. A VAT applicable invoice will be emailed to you automatically upon placing your order.

11.3 Mattresses up to 70x160cm:
We sent to: The Netherlands, Belgium, Germany, Austria, Switserland, United Kingdom, France , Luxembourg and Spain.
Sending by post.
Delivery Costst: 10,- euro

Mattresses larger 70x160cm:
We sent to: The Netherlands, Belgium and Germany.
Sending with Logistics company.
Delivery Costs: 25,- euro
Free delivery order higher then 395,- euro

MATTRESSES FACTORY WEBSITE TERMS AND CONDITIONS OF USE

1. Website Operator

This website is operated by  Mattresses Factory Vossenbeemd 107 C
5705CL Helmond – The Netherlands

2. License

Mattresses Factory grants you a non-exclusive license to use this website upon the following terms and conditions. Mattresses Factory may terminate this license at any time without notice.

3. Materials in Site

3.1 This website contains material that is owned by or licensed to Mattresses Factory . This material includes, but is not limited to, the design, layout, look, appearance and graphics. It is protected by intellectual property laws including, but not limited to, copyright.

3.2 All trademarks reproduced in this website, which are not the property of, or licensed to Mattresses Factory, are acknowledged on the website.

3.3 You may view, use, download and store the material on this website for personal and research use only. Commercial use is not permitted. The re-distribution, re-publication, or otherwise making available of the material on this website to third parties without the prior written consent of Mattresses Factory is prohibited.

3.4 Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

4. Accuracy of Information

4.1 The information in this website is given in good faith and for general information and interest only. It is subject to change without notice. Mattresses Factory is not responsible for any inaccuracies and (except as set out in clause 6.3) makes no representation and gives no warranty as to its accuracy.

4.2 The information in this website should not be relied on and does not constitute any form of advice or recommendation. By using this website you confirm that you have not relied on any such information. Any arrangements made between you and any third party named or referred to on the website are entirely at your sole risk and responsibility.

4.3 Nothing on this website is intended to be nor should be construed as an offer to enter into a contractual relationship.

5. Linking

5.1 This website contains links to other websites. Mattresses Factory accepts no responsibility or liability for the content of other websites that are not under the strict control of Mattresses Factory. Any link is not intended to be, nor should be construed as, an endorsement of any kind by Mattresses Factory of that other website.

5.2 You may only create a link to this website from another website or document if such website or document is, in Mattresses Factory' sole opinion, appropriate to be associated with the Mattresses Factory brands. Mattresses Factory will notify you if such a website or document is not appropriate and require you to remove the link.

5.3 If you create a link to this website, it must open in a full standard browser window and be clear that this website is a separate website from the website or document linking to it. For the avoidance of doubt this website may not open in a window within the website of document linking it or be framed.

6. Liability

6.1 Mattresses Factory does not guarantee that use of this website will be compatible with all hardware and software that may be used by visitors to the site.

6.2 Except as set out in clause 6.3, Mattresses Factory will be under no liability to you whatsoever whether in contract, tort, (including negligence), breach of statutory duty, restitution or otherwise for any injury, death, damage or direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and like loss) howsoever caused arising out of or in connection with the use of this website or the use, accessing, downloading or relying on any information or other materials contained in this website, including, without limitation, as a result of any computer virus.

6.3 These terms and conditions do not exclude its liability (if any) to you for personal injury or death resulting from Mattresses Factory’s negligence, for fraud or for any matter which it would be illegal for Mattresses Factory to exclude or to attempt to exclude its liability.

7. Privacy

This privacy policy forms part of these terms and conditions.

8. Complete Agreement

These terms and conditions (including the privacy statement referred to in clause 7) contain all the terms that you and Mattresses Factory have agreed in relation to the use of the website.

9. Jurisdiction and acceptance of these terms and conditions

9.1 This website is controlled and operated by Mattresses Factory from its offices in The Netherlands. The formation, existence, construction, performance, validity in all aspects whatsoever of these terms and conditions or of any term of these terms and conditions or any dispute in relation to the materials contained in this website shall be governed by Dutch law. The Netherlands courts shall have exclusive jurisdiction to settle any disputes which may arise out of or in connection with these terms and conditions or use of the website.

9.2 Your continued use of this website indicates your acceptance of these terms and conditions. Unfortunately, if you do not accept these terms we must require you to stop using our website and terminate your license to use it.

                         CFK Free                     Made to measure                    Made in Holland                     Guaranteed                    Fast Delivery